Service and Support

Have you ever wondered why, after you sign up for a service, you can’t seem to get great customer service? Even worse, if they expect you to pay for support. MyRepChat is a subscription based service and to ensure our users have the best experience possible, we provide multiple levels of support, and best of all, our support is included in your subscription price.

We offer 3 levels of Support:

Method of Support

Accessing Support

Support Availability

Knowledgebase Support

https://ionlake.zendesk.com/hc/en-us

24 Hours

Email Support

support@ionlake.com

8AM – 5PM CT

Dial-In Support

844.402.2428

8AM – 5PM CT

**Support hours will vary for holidays**

MyRepChat has a 99.99% up-time commitment to our customers and to ensure all systems are functioning properly, MyRepChat makes available at all times a Status Page. 

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